Refund & Returns

As a dropshipping business, we work with international suppliers to deliver products directly to our customers. Because of this, our return and refund process differs slightly from traditional retail stores.

We accept returns only under specific conditions. If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery. To process your request, we require clear photo or video evidence showing the issue with the product.

Once your request is reviewed, we will determine the appropriate resolution. This may include a replacement product or a refund. In most cases, we prefer to send a replacement at no additional cost. However, if a replacement is not available, a refund will be issued.

Refunds are processed back to your original payment method within 5–10 business days after approval. Please note that processing times may vary depending on your bank or payment provider.

Due to the nature of dropshipping, we do not accept returns for reasons such as change of mind, incorrect item selection by the customer, or minor variations in product appearance (such as color differences due to screen settings). Items must be unused and in their original condition to be eligible for any return consideration.

Customers may be responsible for return shipping costs unless the item received is damaged or incorrect. In some cases, returning the item may not be required, and we will provide an alternative solution.

Shipping times may vary depending on your location and supplier processing times. While we aim to deliver within estimated timeframes, delays caused by shipping carriers, customs, or other external factors are beyond our control and do not qualify for refunds.

If you experience any issues with your order, we encourage you to contact us before opening disputes or chargebacks. We are committed to resolving problems fairly and as quickly as possible.

By placing an order with us, you agree to the terms outlined in this Returns & Refunds Policy.